Returns & Warranty
We take great pride in our product. If for any reason, you are not completely satisfied with a purchase you have made through brushonblock.com, we will gladly accept returns or exchanges within 30 days of the date of purchase for any BRUSH ON BLOCK® products.
For product purchased through another retailer or website, please send us a copy of your receipt for the sale that shows the seller’s name and date of purchase. Brush On Block® products purchased from an authorized dealer through an authorized sales channel are also guaranteed for 30 days from the date of purchase, but are only eligible for an exchange. We cannot refund purchases made from companies other than Brush On Block.
For brushonblock.com returns -
To return your product(s) please include the following information:
Return or Exchange?
Reason for Return/Exchange
Send the above information, along with our returned product(s) to the address listed below. We suggest you ship via a traceable service to ensure delivery.
Our Return Address:
Brush On Block
10110 SW Nimbus
Portland, Oregon 97223
Refunds for items returned within 30 days of the purchase date will be made in the form of the original payment minus shipping costs.
Once we receive and process a return, you will receive an email notifying you of the return.
When purchased from an authorized dealer, all our products are 100% guaranteed against manufacturing and material defects. This Guarantee and subsequent warranty is extended only to the original end-user purchaser and shall not be extended or transferred to any other person or transferee.
Unfortunately, we cannot offer a warranty on any product that was purchased through an unauthorized dealer. Customers who purchase from an unauthorized dealer or through an unauthorized sales channel are not receiving the warranties and benefits associated with genuine Brush On Block® products. Because of this, we encourage you to purchase from authorized dealers only. If you have a question regarding particular dealers or sales channels, please feel free to email us at firstname.lastname@example.org.
Helpful guide: Brush On Block is the only authorized seller of our products on Amazon. We have no authorized sellers on walmart.com, ebay.com or overstock.com. Lala Daisy and Fragrance Express are not authorized sellers of Brush On Block products.